Our Commitment to Our Clients!
Providing a clean, safe environment for you and your service is our #1 priority. Our staff already followed strict cleaning and disinfecting protocols regulated by local agencies before the effects of COVID-19, but we’ve now adopted extra safety precautions and placed even greater emphasis on deep cleaning. We remain committed to continually evaluating what must be done to meet the needs of our customers and adhere to (and exceed) both Centers for Disease Control (CDC) guidelines and state regulations.
Policies & Procedures
Together we will make it through this trying time. Here is a little bit of information on how our team is working to continue providing a best-in-class experience for our clients. The following policies & procedures are being implemented to protect the health and wellbeing of you and our staff, during your appointment:
❐Our staff has taken a refresher course on Health, Safety & Infection Control and earned certificates.
❐Our staff uses an EPA-registered disinfectant on tools, containers, and all surfaces that you may come in contact with during your visit.
❐A new set of gloves is used for every client and at times must be changed during the service.
❐We ask that our clients please stay home if they’re not feeling sick, and the same goes for our staff. We are working hard to keep you and the community safe, and we know we can count on you too.
❐We will book clients with more time in between appointments, to allow more time for us to“turn the station over” before the next client, ensuring it is disinfected, tidy, and presentable.
❐ Maintain social distancing as best as possible by staying six feet apart from other
clients and staff.
❐ Prescreen clients during appointment confirmation by asking before arriving:
• Do you have a fever, shortness of breath, or a cough?
• Have you noticed any recent changes in your sense of smell or taste?
• Have you been exposed to anyone who has tested positive for COVID-19?
We will reschedule appointments, if there is any concern over the responses.
❐ Use touchless thermometers.
❐ Send receipts and appointment reminders to clients’ email or send a text rather than exchanging paper.
❐ Have disinfectant wipes by tablets for credit card purchases.
❐ Encourage clients to limit personal items brought into their appointment and
allow the client to manage these items once on the premises (e.g. coats, purses).
❐ Find an alternative to shaking hands with every customer (head nod, elbow bump, winning smile).
❐ Artists will wear a mask and/or face shield to prevent spreading respiratory droplets through coughing, sneezing, or even talking.
❐ Provide a box of gloves should the clients feel more comfortable wearing them during their visit.
❐ Hand sanitizer and tissues will be provided for easy access.
Hand Washing
❐ Wash hands thoroughly before and after contact with the client.
❐ Artists will wash their hands with soap and warm water before setting up and touching clean items.
Sanitation & Disinfecting
❐We will continue to wipe down all surfaces we come in contact with before and after services are rendered.
❐ We will continue to practice proper product and tools sanitation; we are Certified in Health & Safety.
❐ Utilizing alcohol to disinfect wax-based cosmetics e.g. lipsticks, eyeliners (sharpen and disinfect), lip liners (sharpen and disinfect);
❐Using spatulas, palettes, and disposables to include lip brushes, mascara wands, Q-tips, sponges so there are no risks of cross contamination;
❐Cleaning/disinfecting brushes in between clients and deep cleaning after EVERY appointment;
❐Wiping off powders to maintain proper sanitation;
❐Wiping down chairs in between each client; and,
❐Keeping dirty/used brushes (in plastic bags) separate from clean brushes.
Policies
As for enhanced policies, here’s what we’ve implemented to give you additional assurance and confidence that we have your safety and health, as our #1 priority:
If you enter into an agreement with Makeup by Holly Beauty Partners and you need to Reschedule/Postpone due to COVID-19 or ACTS of GOD, Makeup by Holly Beauty Partners will transfer your balance to a future appointment (within 12 months of previous appointment) with no reschedule fees.
Contact Us
If you have any questions, please feel free contact us or schedule a complimentary virtual consultation to discuss.
We are thrilled to provide services, again, safer and better than ever!
Be safe and Be well ❤